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We buy and sell, we ship worldwide

FAQs

The following topics are covered on this page:

  • Contact details

  • Brexit

  • Shipping & Charges

  • Payment

  • Model Condition

  • Privacy Notice

  • Searching Tips

  • Service

  • Safe Shopping

 

Contact details 

Little Wheels
Unit 11 B363 Curie Avenue
Harwell
Oxfordshire
OX11 0QQ
England

 (44) 1235 832316

shopify@little-wheels.co.uk

Brexit

A number of our customers have expressed concern about changes to customs duty since the UK left the EU on 31st January 2020. I have received the following information from HM Revenue and Customs:

"We are contacting businesses in the UK who may import and export between the UK and the EU to explain what they can do next to prepare for changes to customs arrangements after the UK has left the EU.

Between 1 Fe‌br‌ua‌ry and 31 De‌ce‌mb‌er 2020, there will be an implementation period. There will be no changes to the terms of trade with the EU or the rest of the world during this time."

There will be changes after 31st December 2020, however until negotiations are complete between the UK and the EU it is not known what they will be.

Shipping & Charges

We charge for shipping based on the total weight of all items purchased. The checkout process adds up the weights and works out the shipping charge. We have included the weight of each item in its listing details so that you can keep track as you shop and work out the cost of shipping your purchases.

Alternatively you can start the checkout process and stop before adding payment details - this will give you the shipping cost.

The table below lists the services available and the charges for each weight and zone, all prices in UK Pounds:

Service

Up to 100g

100-250g

250-500g

500g-1000g

1000g-1500g

1500g-2000g

2000g-3000g

3000g-4000g

4000g-5000g

UK Second Class

£3.95

£3.95

£3.95

£3.95

£4.75

£5.75

£9.45

£11.45

£15.25

UK First Class

£4.75

£4.75

£4.75

£4.75

£5.45

£6.45

£10.95

£12.95

£17.45

Rest of World

£4.75

£5.25

£6.95

£9.95

£14.95

£17.95

£39.95

£49.95

£59.95

International Tracked

£7.95

£11.95

£11.95

£13.95

£18.95

£25.95

£39.95

£49.95

£59.95

 We always use new, high quality packaging materials. Our boxes are made for us to our own specification and are tough enough to prevent all but the most determined mail workers from damaging the contents, of course we compensate if items arrive damaged.

We pass on the cost of boxes and packing materials at cost as part of the shipping fee. Our assumption is that our customers would rather pay a little more to get their items in good condition.

Payment

We accept payments securely by debit card, credit card and PayPal

The following cards are welcome:

  • Visa
  • MasterCard
  • Maestro
  • American Express
  • Discover
  • Switch

Model Condition

When you read the descriptions of our models you will see the same descriptive terms cropping up, words like 'Excellent', 'Good' & 'Fair'. While these are always a matter of judgement the list below gives an idea of the criteria we use to set these labels.

  • Excellent Plus - Not only is the model in perfect shiny condition, the box or packaging is pristine too
  • Excellent - No chips or blemishes to the finish of the model, packaging is complete and mostly unmarked
  • Very Good - There may be some small chips or blemishes on the model, the packaging may have a little wear. The model is complete in full working order
  • Good - The model is complete, undamaged and in working order. There could be some light playwear or displaywear and chipping. Packaging may be damaged or absent
  • Fair - There could be significant wear and paint loss, the model may be incomplete and/or not in full working order
  • Damaged - There is breakage or distortion to the model and/or very significant paint loss
  • Repainted - This can vary between the previous owner being a small child who got out their paint box one day and had a go and a professional restoration or code 3 model. You have to read the description and look at the pictures

Codes

  • Code 1 - A regular production line product from a recognized manufacturer
  • Code 2 - A non-catalogue variation of the model produced by the manufacturer as a special short run or one-off
  • Code 3 - A version never produced by the manufacturer, an individual or company has stripped and remade the model to make a new version.

Privacy notice

When you place an order with Little Wheels you will be asked for your name, mailing address, email address and phone number. By providing this data you consent to our processing this information as part of the transaction.

We keep this information on file for the purpose of maintaining proper business records, for example we are legally obliged to be able to be able to identify our customers in our VAT records.

We do not pass on your information to any organisation for any reason.

If you want us to remove any of your information from our records or if you want to see what information we hold about you please contact us, details above.

If you are on our mailing list for email marketing and wish to be removed either click the unsubscribe link in a marketing email or contact us, details above.

Searching Tips

You can search on all kinds of words using the 'Search' box just above the Little Wheels logo. You can use obvious ones like 'Corgi' and 'Ford' but there are more. For instance bus and coach operators. You can search on 'Southdown' or 'East Kent' to find buses & coaches operated by these companies. (You can also search on 'Bus' and 'Coach')

The search function also supports multiple searches - if you want East Kent buses made by Corgi you can search on 'Corgi East Kent'

While on the subject of buses we have made it possible to search on destinations - so if you are looking for a bus going to Norwich - search on 'Norwich'

Give it a try and see what we've got lurking in the corners of the shop.

Service

Our service ethic can be summarised really easily, we want you to enjoy shopping at Little Wheels and to keep coming back. We will always do our very best to give the best shopping experience we can and to fix problems quickly and fairly should they occur.

We are fully compliant with the Consumer Protection (Distance Selling) Regulations (2000) and will always go the extra mile to make sure you are happy

In simple terms we want you to love what you bought, and if you don't love it you can return anything for any reason (or no reason at all) and get a full refund for up to 28 days after you bought it

Safe Shopping

We at Little Wheels want you to know that when you shop with us you are shopping safely. Above all if you have a problem please get in touch so that we can fix it.

There are a number of layers of protection.

Our Guarantee:

We stand by everything we sell. If your item fails to arrive, arrives damaged or does not match the description we will take action to ensure you are satisfied.

Your Right to Change Your Mind:

If when your item arrives you decide you no longer want it, for whatever reason, you have the right to return it for a full refund of the purchase price in the 28 days following purchase. In this case we will expect you to pay the return shipping to us and the refund is conditional on our getting the item back in the same condition it left us.

Our Track Record

We have been selling on line since 2011 through our own web store and via eBay. You can see our customer feedback by clicking the link at the top of the web store front page and you can look at our eBay feedback by following this link: eBay Feedback.

PayPal Guarantee

When you pay by PayPal they offer the following guarantee to all buyers who use their service to pay for goods:

"If an eligible item that you’ve bought online doesn’t arrive, or doesn’t match the seller’s description, our Buyer Protection will reimburse you for the full amount of the item plus postage and packaging costs. Buyer Protection covers all your online purchases, on eBay or on any other website, when you use PayPal"

You can read the full extent of the buyer protection they offer by visiting their website here: PayPal buyer protection

Consumer Protection (Distance Selling) Regulations (2000)

If all that was not enough you have protection under British Law. We as a business are fully compliant with the regulations under this act of Parliament.


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